May 16, 2024

COMMUNITY-MINDED

UPAF fundraising week breaks record, raises over $10k!

Mike Kellman gets ready to serve some pancakes.

The weeklong fundraiser for UPAF broke the prior record, raising over $10,000! The fun week of events included raffles, a pancake breakfast, entertainment, arts activities like rock painting, and more.

Jennifer Morris of the Mitchell Street branch won the Felt Verza Speed 50 Bicycle!

(from front left, clockwise) Stephanie Hallgren, Amanda Kristopeit, Milene Below, and Amy Ruffalo paint colorful rocks for the fundraiser.

The Frogwater band performed for employees during the UPAF Campaign breakfast last week.

The UPAF Committee consists of Cheryl Lang, VP, Commercial Loan Servicing Manager; Mike Kellman, SVP, Consumer Credit Sales; Colleen Moore, Mail Services Supervisor; Shannan Mahloch, Senior Loan Funding Representative; and Kate Madderom, Senior Debit Card Operations Specialist.

Cheryl thanked the committee members for their hard work in making the fundraiser so successful and appreciated her coworkers’ participation.

“We had a fantastic time with all the activities,” she said. “So many fun, thoughtful, helpful, generous, and talented people we work with. It’s truly heartwarming!”

Debra “Jonesy” Jones, Deposit Operations Representative, is ready with the raffle tickets.

 

OUT OF OFFICE

Employee leads team in walk to help fight multiple sclerosis

Casey Kopacz (back, with orange sign), Roseanne Pulvermacher (back, red jacket), and Casey’s friends participated in the MS Walk in Brookfield on Saturday.

On Saturday, Casey Kopacz and Rosanne Pulvermacher, both Senior Deposit Operations Specialists in the Customer Support Center, participated in Walk MS, a fundraising walk to fight multiple sclerosis, at Mitchell Park in Brookfield. This is the second time Casey has participated in the walk.

Casey was diagnosed with multiple sclerosis in 2021 after experiencing numbness in her right hand, which quickly spread to the right side of her body. Within a week, she lost mobility on her left side. “It was at that time that my co-workers convinced me to go to the hospital, where I found out it was MS,” Casey said.

Since then, Casey is grateful to have not experienced flare-ups, although she has decreased sensation to temperature on her right side.

“Treatments for multiple sclerosis have come such a long way, and I’m thankful that with those treatments, I’ve been able to stay in remission,” she said. “I’m also thankful for the community putting this fundraising event together every year to help bring awareness to this terrible disease and try to bring an end to it.”

 

BRANCH ROUNDUP

Flowers, sweets, and spring in bloom at our branches

Hanging basket sale raises money for various charities in the community

The New Berlin branch partnered with the New Berlin Junior Woman’s Club for the annual Hanging Basket sale last Thursday through Saturday. Although the event started off with a rainy day, the weather eventually improved. Many people were able to get lovely Mother’s Day gifts and support a good cause at the same time!

 

Howard Suamico branch surprised with sweet treats

The Howard Suamico branch had a surprise visit from the Lineville Intermediate School Community Partnership Leadership Group. They wanted to “Bake our Day” by bringing us hand-decorated cookies. So sweet!

 

Wauwatosa branch embraces spring with LEGO creation

The Wauwatosa branch went all in on flowers for its LEGO-building experience. The creation was part of the DOs and DON’Ts of Customer Communication series, Huddle 2, which focused on listening skills.

 

CUSTOMER FEEDBACK

Customers share positive interactions with our employees

Lisa Young, Northside Branch Manager in Racine, recently received an extremely positive shout-out from a customer. The customer was not familiar with the area of banking that Lisa helped with, her father’s trust and estate accounts.

“I came here with no knowledge of what I needed to do,” the customer wrote. “She walked me through the whole process and helped me understand! I feel she went above and beyond what she really needed to do.”

The customer was incredibly grateful for the help and the time Lisa spent with her. She ended her note by saying that Lisa is “awesome!”

Way to go, Lisa!

In addition, we received a comment card recently praising the Sister Bay branch. It says, “The Sister Bay branch staff are the best!” Congratulations, Sister Bay branch!

 

PROMOTIONS

Congratulations to our April 2024 promotions!

Please join us in congratulating these employees on their recent promotions! We appreciate your dedication to your roles at North Shore Bank and enjoy watching you grow.

  • Matthew Cieslak was promoted from Personal Banker at the Muskego Branch to Assistant Branch Manager at the Brookfield Square Branch
  • Maddie Barant was promoted from Teller to Lead Teller at the Franklin Branch

 

FINANCIAL LITERACY & EDUCATION

Monthly Market Insights for May 2024

 

Check out this video shared by Erika Milosevich of North Shore Investment Services for monthly market insights.

 

HEALTHY YOU

Tips to monitor your mental well-being, manage your stress level

Prioritizing Mental Well-Being In The Summer

While many people look forward to the warmer temperatures and the longer days of summer, studies show that extended periods in the heat can cause sluggishness, sleeplessness, and dehydration, all of which can lead to increased anxiety and aggressive behaviors. Click here for the eight areas of well-being and tips the Mental Health First Aid Curriculum identifies to attend to every aspect of your mental well-being as the weather warms up.

  • Emotional
  • Environmental
  • Financial
  • Intellectual
  • Occupational
  • Physical
  • Social
  • Spiritual

While summer can come with its own set of challenges, 03173 being proactive and prepared can allow you to enjoy the summer months and nurture your well-being at the same time.

Know When You’ve Reached Your Stress Limit

Surveys show that stress is a common experience, with more than one in four U.S. workers feeling stressed or burned out at work. It’s important to remember that stress is a part of normal life. While you can’t control everything that happens in your life, you can change how you react to or handle it. 

Remember, you’re not alone in this. There are resources available to help you manage stress and improve your well-being. Click here to learn more about stress and healthy ways to manage it.

 

Customer Loyalty Tip of the Week

Count the compliments you receive each day. Provide such exceptional service that your customers just can’t help themselves!

 

COMMUNITY CALENDAR OF EVENTS

Discover events and activities in and around your community

  • Music at the Pavilion in Germantown| Thursday, June 6 to Thursday, August 15| Gehl’s Performing Arts Pavilion, Firemen’s Park, Germantown, WI
  • Family Fun Carnival in Germantown | Thursday, July 25 (5 PM) | Firemen’s Park | W162 N11870 Park Avenue | Germantown, WI