July 18, 2024


Westgate branch shows heart, gathers donations to help the homeless

The Westgate branch – Jeshon Alexander, personal banker, Danielle Kuhnwald, teller, Julie Goebel, branch manager, Kathy Couture, lead teller, and Ermalinda Schroeder, video teller (front left) – helps out the homeless with care packages.

The Westgate branch in Racine went above and beyond in collecting health-care items for the homeless! The team set a goal to create 50 care packages, but ended up with enough donations to make 75.

Care packages include items like socks (the most requested item), washcloths, soap, nail clippers, razors, and other toiletries.

Branch Manager Julie Goebel said the branch does a few collections each year for the homeless. The items will be dropped off at Halo Inc., Hospitality Center, and Street Angels.

The Westgate branch is already moving on to its next community-focused challenge — collecting school supplies!

Way to go, Westgate branch!



Get ready for a paw-some time at Dog Days

Calling all dog lovers! Dog Days at Drexel will be held this weekend in Oak Creek.

The fun lineup includes:

  • agility demonstrations
  • lure courses and flyball demos
  • pet massages
  • an adorable puppy costume parade
  • vendors with dog-related products
  • a caricature artist to capture your pup’s personality

Our bank team members will spread kindness by giving away free goodies from Baggies Beggies and snapping “Be Kind” Polaroid pictures of people and their pets. Dog Days at Drexel will take place Friday evening from 5 to 9 and Saturday from 9 a.m. to 4 p.m. at 361 W. Town Square Way, Oak Creek.

We have a special mission to help two of Rescue Gang’s dogs find their forever homes. These pups have been waiting the longest to be adopted, and we’re donating $150 toward their adoption fees. 01113

Branch Manager Heather Somers is looking forward to it. “We are doing this as a random act of kindness for the Oak Creek community,” she said.

Don’t miss out! Hope to see you at Dog Days.



Congratulations to Larrisa Gilbert!

Larrisa Gilbert and her husband welcomed their baby boy, Kayden, on July 11. Larrisa is a senior commercial loan specialist.

She reports that everyone is healthy and doing great. Kayden is a calm little guy and sleeps well.

Congratulations, Larrisa! He’s a cutie.




Karen Jach honored with Pulaski Lions Club award for service

Karen Jach (right) receives the Pulaski Lions Club award.

Karen Jach, lead teller at the Pulaski branch, recently received an award from the Lions Club for her 12 years of service.

In making this award to Karen, the Lions Club members said: “Lion Karen has been a valuable member of the Pulaski Lions Club since 2012. In her 12 years she has held office as both the club treasurer and secretary. She volunteers at every fundraiser and service project as well as heads the Rose Sale Fundraising committee. Karen was awarded the Melvin Jones Fellowship Award. Lions Club International recognizes outstanding individuals by bestowing on them this award named for its founder, Melvin Jones. This award is the highest form of recognition and embodies humanitarian ideas consistent with the nature and purpose of Lionism.”

Katie Longsine, community engagement manager, said Karen’s affiliation with the Lions Club has been fantastic in helping the bank find opportunities to partner and support the community.

“It is a pleasure to work with the Lions Club and participate in the Lions activities and meetings,” Karen said.

Congratulations to Karen on this awesome award!



Three more shows left for Music at the Pavilion in Germantown

Area Manager Erica Hughes addresses the crowd at a show.

The Music at the Pavilion concert series in Germantown continues through Aug. 15. If you have not been able to attend yet, you don’t want to miss it!

North Shore Bank is a top event sponsor this year, which is a new sponsorship for us! Bank employees have had a great time interacting with the community at the free shows.

“The event has been a tremendous success so far with incredible performances and a fantastic atmosphere that everyone is enjoying,” Erica Hughes, area manager, said.

In addition to the great music, the event has family-friendly activities like face painting and arts and crafts stations, local food vendors, picnic spots, and a dance area.

Shows are from 6 to 10 p.m. at Gehl’s Performing Arts Pavilion at Fireman’s Park, W162 N11870 Park Ave. in Germantown

Here are the remaining acts:

  • Tonight (Thursday, July 18): Too Hype Crew with Scotty Meissner opening
  • Thursday, Aug. 1: Bootjack Road with Ira DeBoer opening
  • Thursday, Aug. 15: 33RPM with The Robert Austin Project opening



New MCIF helps us better understand, communicate with our customers

Our new Marketing Customer Information File (MCIF) introduces several upgrades that will revolutionize our customer connections. Nate Dekker, data analytics & reporting manager, emphasized that the new MCIF, a customer and account information database used to create customer households, will now update daily instead of monthly. This real-time update capability is a game-changer, enabling the bank to monitor customer behavior and initiate communications much more quickly.

Households are the basis of customer communication, analyzing marketing campaign results, and tracking relationships over time.

Here’s an example of how the new MCIF will help: If a customer visits the First Time Homebuyer page on northshorebank.com, we can quickly communicate with them to help them move forward and share how we can assist.

“We’re able to send an email to that customer within 24 hours that talks about the home-buying process and provides the name and contact information of the mortgage loan officer assigned to that customer’s branch,” Nate said.

Having this information accessible daily is a significant improvement. It helps us be even more responsive to our customers’ needs, and it should be useful to all!


Customer Loyalty Tip of the Week

If you are unable to provide the service your customer is requesting, tell them WHY first.



Discover events and activities in and around your community

  • Music at the Pavilion in Germantown| Thursday, June 6 to Thursday, August 15| Gehl’s Performing Arts Pavilion, Firemen’s Park, Germantown, WI
  • Dog Days at Drexel | Friday, July 19 (5 to 9 PM) and Saturday, July 20 (9 AM to 4 PM) | 361 W. Town Square Way | Oak Creek, WI
  • Family Fun Carnival in Germantown | Thursday, July 25 (5 PM) | Firemen’s Park | W162 N11870 Park Avenue | Germantown, WI
  • St. Francis National Night Out | Wednesday, August 7 (6 PM) | Milton Vretenar Memorial Park | 4230 S. Kirkwood Ave. | St. Francis, WI

Shorelines wants to share news about YOU!

Just a reminder that we’re always looking for fun and exciting things to share in Shorelines.  Whether it’s a special event at your branch or a shout-out to one of your coworkers, a great trip you went on with family or friends, information about a half-marathon you’re running, or even just a fantastic photo you took over the weekend, we’d love to share it! Please email shorelines@northshorebank.com to have your news included in a future issue.